Our site is optimized for today's modern browsers. To fully benefit from our site's features, please download the latest version of either:

Firefox, Chrome, Opera, Safari or Internet Explorer

NorthEast Qualifier

Hotels - FAQ

FAQ

For any questions and concerns that are not on the East Coast Volleyball website, please contact us at 1-800-603-0917 or em2housing@em2housing.com between the hours of 8am to 5pm CST, Monday to Friday. Any messages will be answered within 24 hours. Do not call the hotels.

Open All

Cancellations

What is the cancellation policy?
Please refer to your confirmation page for the hotel's specific cancellation policy. Some hotels withdraw a non-refundable deposit, or have early departure fees. 
How do I make a cancellation?

Any cancellation or change must be emailed to em2housing@em2housing.com.

  • You must type "Cancellation" and the hotel your reservation is at in the subject line of the email.

  • In the body of the email you need to state that you want to cancel your reservation. Please give your reservation number and the event your reservation is under. 

Will I get charged if I cancel my reservation?

Please review your hotel's specific cancellation policy for information regarding deposits and cancellation dates.


Open All

Deadlines

When is my rooming list due?
Please refer to your hotel confirmation email for dates.
Open All

Hotel Issues

Is the reservation number my confirmation number?
No, your reservation number is used to track your reservation through our system. Once the hotels get your reservation, we will send a confirmation number to the email address on file.
When do I get my confirmation number?

Some hotels will return confirmation numbers faster than others, and we will do our best to ensure the confirmation numbers are sent out as quickly as possible.

How do I change the check in/check out date?

Any cancellation or change must be emailed to em2housing@em2housing.com.

  • You must type "Date Change" and the reservation number in the subject line of the email.

  • In the body of the email you need to state that you want to change your reservation. Please give your reservation number and the event your reservation is under. 

I called the hotel and they do not have any record of me.  What do I do?
The hotels will not have any of your information until after the Discount Rate Deadline. You will not be in their system until then. All questions and changes needed before the deadline must be sent to em2housing@em2housing.com or by calling 1-800-603-0917. Do not call the hotels until you receive a confirmation number.
Open All

Credit Cards

When is the hotel going to charge my credit card?
Please refer to your confirmation email for the hotel's specific cancellation policy. Some hotels withdraw a non-refundable deposit.
How do I get other people in my group to give you their credit card information to guarantee their particular room?
Prior to the specific deadline dates, you can forward them the confirmation email you receive. With that, they can go to www.advancedeventsystems.com and click on the "Manage Existing Reservation" link. They will need your email address and your reservation #. If you need to make changes after the above dates, you will need to call 1-800-603-0917.
Will they see my credit card number or anyone else's credit card?
No, only the name on the credit card is visible.
How do I add my rooming list or credit card information?
Go to www.advancedeventsystems.com and click on the "Manage Existing Reservation" link. You will need your email address and your reservation number. After the previously mentioned dates, you must call 1-800-603-0917 to make any changes. Changes will not be accepted after due dates through EM2 Housing.
How do I pay for a room using a credit card I will not have with me checking into the hotel?
You will need to fill out a credit card authorization for the hotel you will be staying at.  Please see the Credit Card Authorizations page for further information.